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Return of products



Request for a return


You can return a product within 30 days of receiving the order.

Request for a return

If you do not want to fill out this form, please print the form below and attach it

Returns Department

If you want to clarify something or get information about more complex case, please contact us:

Call us
0893 39 69 85
Select 4 from the main menu to be transferred to "Claims"
Write us
problem@gracia-s.bg
Describe your case and we will respond as soon as possible


How does the product return process work



step 1

1.Fill in your form online and send it to us. You will receive a confirmation email and reference number to track your claim.

step 2

2.Send the product with a courier of your choice at: гр. Габрово, Гр. Габрово, ул. „Успех“ № 1

step 3

3.You will receive your refund within 14 days on your bank account.





Basic information






Questions and Answers



Important information about complaints